MarkSaaS

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At MarkSaaS, we respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our SaaS platform.

If you have any questions about this policy, you can contact us at:

support@marksaas.designstime.com

1. Information We Collect

We may collect the following types of information:

a) Account Information

1. Name
2. Email address
3. Business name
4. Login credentials (encrypted)

b) WhatsApp & Meta Data

When you connect WhatsApp using Facebook or Meta services, we may collect:

1. WhatsApp Business Account ID (WABA ID)
2. Phone Number ID
3. Business profile details
4. Messaging metadata (delivery status, timestamps)

We do not store or access personal WhatsApp messages beyond what is required to deliver the service.

c) Technical Information

1. IP address
2. Browser type
3. Device information
4. Log files
5. Usage data for system performance and security

2. How We Use Your Information

We use collected information to:

1. Provide and operate the MarkSaaS platform
2. Enable WhatsApp Business integration
3. Authenticate users and manage accounts
4. Deliver messages and automation features
5. Improve platform performance and security
6. Provide customer support
7. Comply with legal and regulatory requirements

3. WhatsApp & Meta Platform Compliance

MarkSaaS integrates with Meta (Facebook) and WhatsApp Business APIs.

1. All WhatsApp data is processed in accordance with Meta Platform Policies
2. Users authorize access via Facebook during onboarding
3. MarkSaaS acts as a technical service provider
4. Data access is limited to what is required for platform functionality

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share data only when:

1. Required to operate WhatsApp or Meta integrations
2. Required by law or legal process
3. Necessary to protect our rights, users, or platform security

5. Data Storage & Security

1. Data is stored on secure servers
2. Industry-standard security practices are used
3. Access is restricted based on roles and permissions
4. Each tenant’s data is logically isolated

Despite best efforts, no system is 100% secure. However, we take reasonable measures to protect your data.

6. Data Retention

We retain user data:

1. As long as the account is active
2. As required to provide services
3. As required by applicable laws

Users may request data deletion by contacting us.

7. User Rights

Depending on your jurisdiction, you may have the right to:

1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion of your data
4. Withdraw consent where applicable

Requests can be sent to:

support@marksaas.designstime.com

8. Cookies & Tracking

MarkSaaS may use cookies and similar technologies to:

1. Maintain sessions
2. Improve user experience
3. Analyze platform usage

You can control cookies through your browser settings.

9. Third-Party Services

MarkSaaS may integrate with third-party services such as:

1. Meta / Facebook
2. WhatsApp Business API
3. Payment gateways (if applicable)

Each third-party service has its own privacy policy.

10. Children’s Privacy

MarkSaaS is not intended for use by individuals under the age of 18.

We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

support@marksaas.designstime.com